Job Description

Job Title : Administrative - Patient Access Representative

Location: Pittsfield, MA

Start Date: 12/15/2025

Duration: 13 weeks

Schedule Shift: Days 12 hours per day | 8:00AM - 8:30PM | 36 hours in a week

Pay Rate: $27/hr

Description :

TITLE: Administrative - Patient Access Representative

CLIENT WILL CONSIDER LOCAL TRAVELERS FOR THIS NEED.

EDUCATION/EXPERIENCE/TRAINING

Required :

Minimum 2 years current hospital/Urgent Care Access Coordinator experience

• ABILITY TO WORK INDEPENDENTLY/HIT THE GROUND RUNNING - REQUIRED
• High school diploma required
• REGISTRATION/INSURANCE EXPERIENCE REQUIRED
• Confidentiality is a MUST
• This is a small community without public transport. Traveler candidate must have their own vehicle. This is a firm requirement.

DUTIES AND RESPONSIBILITIES

Patient Registration & Intake

• Greet and check in patients arriving for urgent care services.
• Verify patient identity and demographic information.
• Perform complete registration in the EHR system with a high level of accuracy.
• Collect insurance information, verify coverage, and determine copays or financial responsibility.
• Obtain signed consent forms and ensure all required documentation is completed.

Insurance & Financial Processing

• Conduct real-time insurance verification using electronic systems or payer portals.
• Explain insurance benefits, copayments, and financial policies to patients clearly.
• Process payments, issue receipts, and balance daily cash drawer.
• Troubleshoot insurance eligibility issues and escalate as needed.

Customer Service & Communication

• Provide a welcoming experience for patients and families in a high-volume urgent care setting.
• Communicate wait times, clinic processes, and expectations.
• Answer phones, schedule or update appointments when appropriate.
• Maintain professionalism, confidentiality, and sensitivity to patient needs at all time

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