CloudTrucks is seeking a dynamic, passionate, and experienced Customer Success Manager. This is a 0 to 1 opportunity, where you will play a pivotal role in defining the strategy, building the go-to-market plan, and driving revenue growth. This is a high-impact Customer Success role that requires a balance of strategic vision, sales execution, and cross-functional collaboration. As a CSM at CloudTrucks, you will play a pivotal role in helping our Business Partners meet their milestones and build the most successful trucking business on their terms.
Identify and develop strategic relationships with leasing companies, vendors, and truck drivers
Own outreach and white gloved onboarding for new truck drivers
Collaborate with product to translate partner needs into roadmap inputs, pilot programs, or new tooling
Diagnose and unlock growth: Identify underutilized accounts, design playbooks to boost activation and engagement, and resolve blockers cross-functionally
Be the feedback loop: Share customer insights with product, marketing, and leadership to influence roadmap and GTM strategy
Track key partnership metrics and report on performance, growth, and engagement
Where is this role based and who do they report to? in SF, reporting to the head of CS
Exceptional relationship-building, negotiation, and communication skills.
Energized by accountability and moving key business metrics
Someone who thinks in systems and builds repeatable processes
Comfortable pushing both customers and internal teams to create better outcomes
You have a growth mindset: You're not afraid to try things you've not done before and failing.
You thrive on feedback and are a self-starter
Passionate about supporting owner operators
2–5 years of experience in customer success, account management, or a hybrid AM/CSM role
Proven track record in managing a revenue book and hitting retention/expansion goals
Experience working with SMB or mid-market customers in a consultative, value-driven approach
Strong business acumen and the ability to speak to ROI, workflows, and performance metrics
Bonus: Experience with marketplaces, and or the freight industry
We value high autonomy, ownership, and delivering results - in short - whatever it takes to set our customers up for success. We encourage each other to push the envelope, execute quickly, and be resilient to failure. We also work occasional late nights or weekends to deliver an above-and-beyond customer experience, while respecting and celebrating each other's personal background, values and commitments. In return, we are well compensated, take pride in seeing outsized impact to our product, and have memorable experiences learning and growing alongside a truly exceptional set of peers.
CloudTrucks is a virtual trucking carrier in the multi-billion dollar trucking space. Core to this industry are over 3.5M truck drivers. They move more than 70% of all goods transported around the U.S., yet operate in a highly fragmented industry with huge opportunities for products, services and automation . We strive to deliver solutions that help truck drivers operate with much greater efficiency, increase their revenue, and offload business complexity. We are looking for uniquely exceptional people to join us on our journey as we massively scale into an industry-defining business.
We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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