Job Description

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Success Manager in North America.

In this role, you will act as the primary advocate for a portfolio of enterprise customers, ensuring they derive maximum value from their technology investments. You will guide clients through their post-sales journey, collaborating with internal teams to accelerate adoption, retention, and expansion. Your work will involve strategic relationship-building, project success oversight, and proactive engagement to mitigate risks while fostering customer satisfaction. The position combines account management, technical understanding, and communication skills to deliver a seamless experience. You will have the opportunity to influence customer outcomes directly, while working within a high-growth, innovative, and globally distributed team. Strong organizational skills and the ability to manage multiple stakeholders are essential.

Accountabilities

• Serve as the main point of contact for assigned customers throughout their post-sales lifecycle.
• Guide customers in maximizing value from technology investments, ensuring successful adoption and project outcomes.
• Build and maintain strategic relationships alongside account executives to enhance the customer experience.
• Conduct executive-level success reviews and coordinate communications with internal leadership, solutions, and sales teams.
• Monitor customer health, engagement, and risk using CRM tools, providing insights and proactively addressing potential challenges.
• Track renewal opportunities and support smooth contract renewals, including notifications of major platform changes.
• Maintain accurate customer profiles and dashboards in Salesforce and HubSpot, reflecting usage, financials, and organizational structure.

Requirements

• Bachelor’s degree in Business Management, Economics, Communications, Engineering, or a related field.
• 2–4 years of experience in Customer Success Manager or similar client-facing roles.
• Proven track record of meeting or exceeding targets, ideally in sales-related or enterprise account management settings.
• Experience with CRM platforms such as Salesforce and HubSpot.
• Strong organizational and communication skills, capable of leading executive-level discussions.
• Significant experience managing enterprise clients through business or technology transformations.
• Ability to analyze and mitigate customer risk while driving adoption and growth.

Preferred / Nice-to-Have:

• Experience in the energy, software, or technology sector.
• Understanding of complex enterprise accounts and large-scale project management.
• Familiarity with subscription-based SaaS business models.

Benefits

• Competitive base salary: $90,000–$105,000 annually (varies by location and experience).
• Remote work flexibility within the Mid-Atlantic region.
• Opportunities for professional growth and global collaboration.
• Inclusive, supportive, and high-performing work environment.
• Access to ongoing training and career development resources.

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly.
🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements.
📊 It compares your profile to the job’s core requirements and past success factors to determine your match score.
🎯 Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role.
🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.

The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role.
Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team.

Thank you for your interest!

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