Title: Customer Support Representative
Location: Onsite Monday-Friday in St. Louis, MO 63141
Duration: 12 month contract + possible extensions
Required Skills & Experience
Plus but not required:
Job Description
Multiple shift times available; rotating weekend shifts, call center operates between 8:00 AM – 10:00 PM Monday- Fridays, and 8:00 AM – 12:00 PM CST on Saturdays.
Assist with calls, responding to incoming inquiries and answering questions from families about childcare subsidy and/or childcare providers seeking federal or state funds.
Utilize call center software, specifically Genesys Cloud Services, for daily tasks.
Ensure calls are handled efficiently and effectively.
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