Overview:
TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. Our client is a global provider of managed services, infrastructure solutions consulting, and products. The Company offers end-to-end managed services, technology, and consulting to enable the digital workplace for enterprise, midsize and small businesses. In business since 1987, Client provides Managed Workplace Services including IT solutions and hardware and software resale, integration, and support services, and has numerous partnerships within the technology space such as HP, IBM, Cisco, Dell, Apple, Inc, Jamf Pro, AirWatch, and Microsoft.
Position: Help Desk Support Technician
Location: Mississauga, ON, L4W 0B3
Duration: 3 Months
Job Type: Temporary Assignment
Work Type: Onsite
Job Description:
Provides support to end users on a variety of issues.
Identifies, researches, and resolves technical problems.
Responds to telephone calls, email and personnel requests for technical support.
Documents, tracks and monitors the problem to ensure a timely resolution.
May require an associate's degree in a related area and entry level to 3 years of experience in the field or in a related area.
Has knowledge of commonly-used concepts, practices, and procedures within a particular field.
Relies on instructions and pre-established guidelines to perform the functions of the job.
May involve use of problem management databases and help desk system.
Works under immediate supervision.
Primary job functions do not typically require exercising independent judgment.
Job Outline:
Password resets, Troubleshoot hardware and software issues, VPN, Citrix and Microsoft cloud application support, Media channels are voice, chat and email.
Service Now and Genesys application are used
TekWissen Group is an equal opportunity employer supporting workforce diversity.
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