Patient Services Representative - Call Center Job at OrthoLoneStar PLLC, Dallas, TX

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  • OrthoLoneStar PLLC
  • Dallas, TX

Job Description

Essential Duties and Responsibilities: The essential duties of the position include the following. Other duties may be assigned.

Key Functions:
  • Provides excellent customer service to patients by listening and appropriately serving patients
  • Contributes to an overall positive work atmosphere through actions and attitude
  • Answers phones in a friendly, professional manner
  • Relays relevant information to the appropriate internal staff.
  • Follows practice procedures for appointment entry, scheduling and rescheduling appointments
  • Follows practice procedures for clinical messaging in the EMR/HER, including the use of Radix system
  • Follows practice procedures for urgent patient messaging and proper communication with On Call clinical staff.
  • May be responsible for stat Medical Records Request
  • May be responsible/assist in coordination of Relatient
  • May be responsible/assist in maintaining referrals in Leading Reach
  • Works online appointment requests as delegated by Team Lead
  • Works referrals daily by importing to Phreesia
  • Participates in office meetings and educational activities
  • Maintains work area in neat and orderly manner
  • Complies with HIPAA procedures
  • Other duties as assigned
  • All employees have a responsibility to comply with our organization's policies and procedures, as well as code of conduct.

Job Tags

Work at office,

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