Retail Systems Coordinator
ARRANGEMENT: Hybrid – 4 days in office
STATUS: Full-time
LOCATION: New York, NY
POSITION PURPOSE
The Retail Systems Coordinator plays a key role in supporting retail operations by ensuring the smooth integration of systems, maintaining accurate data alignment, managing IT requests, and suggesting process improvements. This position acts as the primary point of contact for IT-related needs and collaborates with retail teams to optimize operational efficiency.
MAIN RESPONSIBILITIES
Systematic Data Alignment:
• Ensure accurate and up-to-date alignment of retail store data with central systems.
• Perform regular audits to maintain consistency between store-level data and corporate databases.
• Collaborate with other teams to troubleshoot and resolve discrepancies in data.
• Monitor system performance and ensure data flow is seamless and error-free.
Primary Contact for IT Requests:
• Serve as the main point of contact for all IT-related issues and requests from retail stores.
• Manage, prioritize, and track IT service tickets to ensure timely resolution.
• Coordinate with IT teams to facilitate system updates, installations, and troubleshooting.
• Provide guidance to store teams on technology usage and address any software/hardware issues.
Process Improvement Suggestions:
• Evaluate existing retail processes and systems to identify inefficiencies or areas for improvement.
• Suggest and implement operational themes for process optimization and cost-saving initiatives.
• Work closely with retail operations and store management teams to recommend solutions that enhance productivity.
• Facilitate the rollout of new processes or tools to improve store operations.
Additional Responsibilities:
• Assist in training retail staff on new systems or technological updates.
• Monitor and report on the performance of retail systems and tools to leadership.
• Support the deployment of new systems and technology solutions in retail stores.
• Collaborate with cross-functional teams, including operations, IT, and merchandising, to ensure smooth execution of retail strategies.
SKILLS & QUALIFICATIONS
• Bachelor's degree in Business, Information Systems, Retail Management, or a related field (or equivalent work experience).
• Minimum of 1 year of work experience in retail operations, technology or a related field.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively across teams.
• Proficiency in retail management systems, point-of-sale (POS) systems, and Microsoft Office Suite.
• Ability to manage multiple priorities and deadlines effectively.
• Familiarity with IT troubleshooting and support procedures.
• Process improvement mindset with an understanding of retail operations.
• Ability to work in a fast-paced, retail environment.
• Occasional travel to retail locations may be required.
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