Job Description

Job Summary

Receives payment for the service department transactions and plays a key role in maintaining or creating customer satisfaction.

Supervisory Responsibilities

None

Duties/Responsibilities

1. Greets customers at the cashier window in a pleasant and professional manner.
2. Computes customer bills.
3. Receives cash, checks and credit card payments from customers; records amount received.
4. Makes change and issues receipts to customers.
5. Provides cash refunds or credit memorandums to customers for returned merchandise.
6. Operates cash register.
7. Reconciles cash drawer daily.
8. Refers customers who have questions about the work performed, additional maintenance, or repairs etc. to the service advisor or other appropriate individual.
9. Handles customer complaints with integrity and poise and, when necessary, refers dissatisfied customers to the appropriate individuals for resolution.
10. Maintains and files repair orders, parts invoices, rental forms; lists missing documents.
11. Closes all open invoices.
12. Assists service department with telephone coverage.
13. Provides clerical and secretarial assistance to the service department.
14. Maintains a professional appearance.
15. Keeps work area neat and clean.
16. Performs other duties as assigned.
17. Other duties as assigned.

Required Skills/Abilities

• Filing and/or warranty experience preferred.
• Must be a team player and be able to work with little supervision.
• Excellent time management skills and work ethic needed.
• Must be able to multitask.
• Bilingual is a plus.

Education and Experience

• High school diploma or equivalent.

Equal Employment Opportunity

The policy of Central Automotive Group is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, Central Automotive Group is committed to being an Equal Employment Opportunity (EEO) Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at HR@centralautomotivegroup.com. In your email, please include a description of the specific accommodation you are requesting as well as the job title and job number of the position for which you are applying.

Job Tags

Similar Jobs